Warranty Process
- Limited 1 Year Warranty: Our pickleballs are covered against cracks that occur during normal gameplay.
- Registration Required: To activate your warranty, you must register your pickleballs within 30 days of purchase. Registration can be completed online by following the guide below.
- Original Owner: The warranty applies only to the original purchaser of the pickleballs and is non-transferable.
Terms & Conditions
- Orca Pickleball will replace any pickleball that shows signs of cracking, ball for ball with the closest available model. This meaning that we will only replace the individual balls which are cracked and not the entire purchased set.
- The warrantee will be responsible for the shipping cost of the replacement pickleballs.
What's Covered
- Pickleball Cracking: This warranty covers any noticeable cracks affecting performance of the pickleball.
What's Not Covered
- Normal wear and tear: The warranty does not cover normal wear and tear or damage resulting from misuse, abuse, or accidents.
- Modifications or alterations: Any modifications or alterations made to the pickleball will void the warranty.
- Loss or theft: The warranty does not cover loss or theft of the paddle.
- Improper Use: Any damage from neglect, or improper use will not be covered under the warranty.
Register Your Product
To qualify for a warranty claim, you need to register your product within 30 days of purchase. You can register your product by visiting the following URL.
How to Make a Warranty Claim
f you believe your pickleballs are cracked and covered by the warranty, please follow these steps:
- Fill out the warranty claim form at the following URL.
- Our team will assess the claim and provide instructions on how to proceed.
Please note that all warranty claims are subject to review and approval by our team. If your claim is approved, we will replace the defective pickleballs at our discretion.
If you have any questions about our warranty policy or need assistance with a warranty claim, please don't hesitate to reach out to our customer support team. We're here to ensure your satisfaction and enjoyment of our paddles.