Return Process
To qualify for a return, your item must be in the same
condition as when you received it: unworn or unused, with tags attached, and in
its original packaging. Additionally, you'll need to provide proof of purchase,
such as a receipt.
To initiate a return, you can submit a request below or contact us at
info@orcapickleball.com
Once your return is approved, we'll provide you with
instructions on where and how to send your package. Please note that returns
sent without prior authorization will not be accepted.
Damages and Issues
Upon receiving your order, please inspect it
carefully. If you notice any defects, damages, or receive the wrong item,
please contact us immediately so we can address the issue promptly.
Exchanges
If you'd like to exchange an item, the quickest
way is to return the original item and make a separate purchase for the new
item once your return is processed.
Refunds
Once we receive and inspect your return, we'll
notify you of the approval status. If approved, the refund will be issued to
your original payment method within 10 business days. Keep in mind that it may
take additional time for your bank or credit card company to process the
refund. If you haven't received your refund within 15 business days of
approval, please contact us info@orcapickleball.com